SCALA2 Customer Support

Quickly fix issues, learn how SCALA2 works, or get in touch with the right team

Fix a problem

Weak water pressure

Weak water pressure

Improve water pressure in showers, taps and multiple bathrooms

Fix my water pressure issue
System not working

System not working

SCALA2 not starting, alarm warning light on, or no water?

Get help with your pump
Energy consumption concerns

Energy consumption concerns

Understand SCALA2 power usage and how to optimize performance

Check energy and performance

Learn how SCALA2 works

For homeowners

For homeowners

  • · Maintenance guide
  • · Product usage tips
For prospects & buyers

For prospects & buyers

  • · Product questions
  • · Comparison with other boosting solutions
  • · Pre-purchase clarity (e.g. 2-year warranty)
For existing customers

For existing customers

  • · Warranty overview
  • · Service requests
  • · Maintenance guide

Installation support

Get step-by-step guidance for installing and setting up your SCALA2

How to install SCALA2

Installer Support

Dedicated help for installation or system setup

Customer FAQ Library

Yes, in most cases the SCALA2 will drastically improve pressure even with old pipes. However, we always recommend checking for major scale blockages first.

Significantly. Because it is water-cooled, it eliminates the loud fan noise and vibration typical of older UAE pumps. It is about as quiet as a modern dishwasher.

It is designed to maintain constant pressure even if up to 8 taps are open at the same time, making it perfect for large villas and busy families.

No, it is incredibly compact. By removing your old, bulky pressure tank and replacing it with the all-in-one SCALA2, you will actually gain storage space.

Download Guides & Resources

For installers or advanced homeowners

Download PDF